Common Scenarios with Transaction


There is 3 types of scenarios with transactions:

  1. Why are the Buy/Sell transactions still pending
  • System will be based on the initiated price and process automatically when the market price is met. Please take note of the price gap between the initiated price and the market price which buy/sell orders remain pending.
  • You may cancel the order and place a new order at the market price or use the market order feature to place an order which will execute the transaction quickly.
  1. Transactions not able to cancel

Once a buy/sell order is executed, it will not be possible to cancel. Only pending trade orders will be allowed to cancel.

  1. Buy / Sell transactions completed but balance not credited or deducted

You may contact us at [email protected] or submit a request in the ”Support Center” and submit the following information as upon investigated we will get back to you soonest possible.

  • Account ID
  • Coin/Token type
  • Transaction amount
  • Buy or Sell Transaction TxID

5ROI Global,
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5ROI Global – A Multi-application Financial and Cryptocurrency Trading Platform

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